We're excited to help you with your cleaning needs, but first, let's go over some important stuff. Don't worry, we'll keep it simple & friendly! Booking with us? Awesome! Here's what you're agreeing to:
We want you to get your bond back! But there are a few things you need to do:
If something's not clean enough after we're done, Please notify us within 120 hours and we'll come back for free!
But remember, we can't guarantee:
We're SUPER good at cleaning, but there are some things we can't do for safety reasons:
If we accidentally break something (it hardly EVER happens!), tell us within 24 hours. We'll try to fix or replace it. But we're not responsible for normal wear & tear or things that weren't put together right.
If your place is REALLY messy (like, hoarder-level messy!), we might need to change our prices or say no to cleaning. We'll charge $70 if we can't clean because you didn't tell us how messy it was.
We don't touch bio-hazards or blood. We'll clean around them & let you know they're there.
Our cleaners are AWESOME, but they're not superheroes. They won't move anything too heavy or clean spots way up high. It's just not safe!
We give you a one-hour window, 'cause traffic can be crazy! If we're running late, we'll let you know ASAP.
Make sure we can get into your place & that you have water & electricity. If other people are working there & we can't clean, we might charge $70.
No worries! Just leave us some instructions on how to get in if you can't be there. Heads up though - if our cleaning pros can't get in, there might be a $70 fee.
We need to park close to your place. If we have to pay for parking, we'll add it to your bill (but we'll ask you first). If there's NO parking, we might have to cancel or reschedule.
One labour hour = one cleaner working for an hour. So, if two cleaners work for an hour, that's two labour hours. Easy peasy! We need at least three labour hours for any hourly service. Got questions? Just give us a shout!
We base our prices on how many bedrooms & bathrooms you have. But if it takes WAY longer than we thought, we might need to chat about adjusting the price or service.
Please give us 24 hours' notice if you need to cancel or reschedule. If you cancel less than 24 hours before, we might charge you $70. If you cancel when we're at your door, we'll charge the full price.
We take all the major cards. 'Super easy! We'll charge you after we're done sprucing up your space.
On NSW public days off, our office may be closed while some cleaners are still working. If anything comes up, just email us or leave a voicemail.
If the weather's REALLY bad, we might have to cancel or reschedule.
We want to help EVERYONE, but sometimes we gotta say no. It might be for safety, the condition of the place, or if someone asks for something we just can't do.
These Terms & Conditions apply to every contract between Crazy Cleaning Services & the Client.
We at Crazy Cleaning Services do not tolerate any harassment, threats, or abusive behaviour towards our staff or contractors. We reserve the right to take action, including legal measures, and stop services without giving a refund.
Check our website for a full list of what our bond cleaning includes and doesn't include.
These Terms might change from time to time. The Terms that matter are the ones in place when you make your Booking.
Neither party is responsible for delays or failures caused by events beyond their control. This does not cover payment responsibilities.
New South Wales law governs these Terms, and both parties agree to its courts' exclusive authority.
When you book a service via our website, you agree to these terms & conditions. We'll handle your personal information according to our Privacy Policy.
Make a booking by filling out our online form on the website. Select the required Services and if needed select any extras, pick a suitable date and time, provide the premises address, your contact details, and pay through the website.
Once you've made a Booking, we'll confirm via email.
Confirm with your Property Manager which cleaning services are required under your lease. If any needed services aren't in our booking form if available there; if not, inform us at booking so we can see if it can be added at an extra cost.
Quotes are estimates based on typical house and room sizes.
While we try to give accurate quotes, they might change if additional factors are identified by either Client or Crazy Cleaning Services:
Crazy Cleaning Services can exclude items/areas that pose risks to cleaners, voiding Bond Cleaning Guarantee for those specifics.
Items subject to normal wear/tear or long grime exposure may not be cleanable & will not be guarantee.
If a quote adjustment is needed, Crazy Cleaning Services will contact Client for approval.
Upon agreeing to revised quote, Client authorises extra charge on provided credit card before starting variation work.
Declining quote changes may void some or all of Bond Back Guarantee; this will be communicated to Client.
The Client has to be reachable, especially one hour before scheduled start time. If we can't reach you, Crazy Cleaning Services might not apply if the job isn't complete because of poor communication.
You must ensure the Cleaner can access the property.
If the property isn't accessible at the set time, you'll agree to a $40/hour non-access fee, up to the job's total cost. Tell us 24 hours before if a key pickup is needed. Picking up/dropping off keys within 1-10 km costs $40, while 11-20 km costs $60.
Failing to provide access results in a $70 cancellation or postponement fee, subject to availability. Cleaners need unobstructed access to all areas in service. You agree to disclosure and documenting any limitations.
Access to electricity and running water is mandatory for bond cleaning. If not available, we'll do our best, but the Bond Cleaning Guarantee won't apply.
Move heavy items (over 5kg) before service starts - at your own risk & cost - for cleaning behind or under them. Failure to do this voids our Bond Cleaning Guarantee for those spots unless agreed upon in writing. Remove all personal belongings before we begin. We are careful but not responsible for damage during service.
All rubbish must go from drawers, cupboards & rooms. We don't handle rubbish removal or guarantee bond cleaning if rubbish remains. Contact us directly for rubbish removal at an extra charge.
Postponing within 24 hours of the scheduled date incurs a $70 fee charged to your debit or credit card.
Cancelling within 24 hours of the scheduled date also incurs a $70 fee charged to your debit or credit card.
No refunds for cancellations within 24 hours of service date - for any reason.
Bookings are unsafe for staff or if access isn't given as agreed. Same day cancellation fees apply.
We can reschedule or cancel if property condition differs from its description or unexpected issues come up.
Payment must be via credit card or bank transfer before service date unless otherwise agreed upon in writing. Provide valid credit card details and a hold equal to the full service amount will be placed on your card two days (48 hrs) prior.
For bank transfers, send remittance details and allow three days for clearance. Proof of payment must be given or cleared funds one day prior - otherwise booking fee forfeits & cancellation happens.
You agree to indemnify Crazy Cleaning Services for legal costs/expenses incurred recovering debts from term breaches including late payment.
We reserve reporting rights on non-payment to collection agencies & credit reference associations affecting your credit rating/rental property security or future credit abilities.
Crazy Cleaning Services will rectify cleaning issues - reported by Property Manager under Residential Tenancies Act 2010 - free from extra charges following terms and inclusions/exclusions listed on our website.
Guarantee applies solely to engaged services - things like carpets. If carpet cleaning was initially excluded aren't covered under this guarantee along with ceilings/garage walls/deep stains needing professional treatment not listed in exclusions/inclusions on our site.
Re-clean gets scheduled only once receiving Property Manager's report documenting cleaning issues alongside photos; we need 24-72 hrs after receiving said report documenting cleaning issues alongside photos; we need 24-72 hrs after receiving said report.
Doesn't cover natural events over time like settled dust/water marks/open windows; we aren't responsible for resultant problems including aspects tied towards Return Guarantees.
Guarantee nullified without vacant property post-cleaning unless agreed upon written consent/carpet cleaning authorised providers undertake this task.
Cleaning scheduled post-furniture removal + completed maintenance/work necessary beforehand; Crazy Cleaning Services excluding conditions alike Acts Of God (floods/storms/fires/earthquakes/cyclones).
Refund claims don't count post-service completion/on crazy cleaner departure properties.
Acceptance essential enabling inspection/re clean unsatisfactory work ahead third party engagement additional services involved here unless proper complaints raised here.
That's it! Thanks for choosing Crazy Cleaning Services. We can't wait to make your place sparkle!
There you have it! Hope this helps explain everything in a friendly way. Let us know if you have any questions!